Frequently Asked Questions
Everything you need to know about your next musical investment.
Do you perform a setup on guitars before shipping?
Yes, every instrument at Rguitars undergoes a rigorous multi-point inspection and a professional setup by our in-house luthiers to ensure optimal playability right out of the box.
What is your return policy for instruments?
We offer a 14-day 'No Questions Asked' return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
How do you ensure the guitar isn't damaged during shipping?
We use industry-leading packaging techniques, including double-boxing and climate-controlled padding, to protect your instrument from physical impact and temperature fluctuations during transit.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and any applicable customs regulations regarding tonewoods.
Are your products covered by a warranty?
All new instruments come with a full manufacturer's warranty. Additionally, Rguitars provides a one-year limited warranty on all pre-owned instruments to cover any structural or electronic defects.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you spread the cost of your new gear.